RETURN POLICY

At GOLDEN TOAD, we want you to love what you ordered! If you’re not completely satisfied with your purchase, we offer returns under the following conditions:

  1. Return Process:
    To initiate a return, please contact us at [your contact email or phone number]. Once the return is initiated, our team will reach out to you with return address details and further instructions.

  2. Return Shipping:
    Customers are responsible for the cost of return shipping. A return mailer bag will be included with your initial order to make the return process easier. Please ensure that the item is securely packaged to prevent damage during transit.

  3. Examination of Returned Items:
    Once we receive your returned item, our team will inspect it for any defects or damage. Only items in their original, unworn condition will be eligible for a refund.

  4. Refund Process:
    If the item passes inspection, we will initiate a refund to the original payment method. Refunds may take a few business days to process, depending on your bank or payment provider.

Please note that items that are damaged, worn, or altered in any way will not be eligible for a refund. If you have any questions or need assistance with the return process, don’t hesitate to contact us.

Thank you for shopping with GOLDEN TOAD!